Operations Management: Processes and Supply Chains (2-downloads) 11th Edition

Book Preface

Creating Value through Operations Management

Operations management is a vital topic that every business student needs to understand because it is at the heart of the creation of wealth for businesses, value for customers, and the improvement in the living standard of citizens of all countries. Operations managers are responsible for the production of services and products in an ethical and environmentally responsible way while being responsive to the market. Sound like a challenge? Add to it the need to manage supply chains of materials, information, and funds reaching to all areas of the world. While challenging, there are concepts, tools, and methods that managers use to deal with operating problems in a global environment. The mission of this text is to provide you with a comprehensive framework for addressing operational and supply chain issues. We accomplish this mission by using a systemized approach while focusing on issues of current interest to you. It is important to be efficient and capable with respect to internal processes; however, it is critical for organizations to be able to link those processes to those of their customers and their suppliers to provide competitive supply chains. This text is unique in that it builds the concept of a supply chain from the ground up. Starting with the analysis of business processes and how they relate to the overall operational goals of a firm, our text proceeds to show how these processes are integrated to form supply chains and how they can be managed to obtain efficient flows of materials, information, and funds. This approach reinforces the concept that supply chains are only as good as the processes within and across each firm in them.

This text has been thoroughly revised to meet your needs regardless of your major. Any manager needs to know the global implications of supply chains and how to make decisions in a dynamic environment. We address these contemporary issues of interest through opening vignettes and managerial practices in each chapter. We show you the essential tools you will need to improve process performance. Irrespective of your chosen career path or the industry in which you are seeking a career, you will encounter processes and supply chains. We will show you how to analyze and manage those processes and supply chains from the perspective of service as well as manufacturing firms. Our philosophy is that you will learn by doing; consequently, the text has ample opportunities for you to experience the role of a manager with challenging problems, cases, a library of videos customized to the individual chapters, simulations, experiential exercises, and tightly integrated online computer resources. With this text, you will develop the capability to analyze problems and support managerial decisions.

What’s New in the Eleventh Edition?

Since the tenth edition, we have been hard at work to make the eleventh edition even better, based upon the suggestions of adopters and nonadopters. We have carefully monitored for errors in the book and all supplements. We have more figures, photos, company examples, cases, and problems to test your understanding of the material. Here are some of the highlights of the many changes:
1. Increased clarity of every chapter by organizing each major head to address one of the learning goals in the chapter.
2. Ten new chapter openers highlighting the operations of Disney Corporation, QVC, Inc., Tesla Motors, Aldi Supermarkets, Kimberly-Clark, Netflix, Cooper Tire and Rubber Company, Philips, Amazon.com, and Coral Princess cruise liner.
3. New Chapter 2, “Process Strategy and Analysis,” which combines the strategy and analysis chapters of the tenth edition and streamlines the presentation of these important topics.
4. Improved understanding of independent demand inventory control systems, facility location analysis, and inventory placement with the addition of new figures and numerical examples.
5. Expanded presentation of the bill of resources for services, including figures and a numerical example, which demonstrates the use of the dependent-demand concept for estimating resource requirements in a service setting.
6. New section on supply chain risk management that addresses the operational, financial, and security risks facing supply chain managers today.
7. Five new videos and video cases featuring Crayola, Continental Tire, Some Burros, and W-T Graphix addressing the topics of operations strategy, process choice, inventory management, supply chain design, and facility location.
8. New videos of Solved Problems demonstrating concepts and skills students need to master to make effective decisions in the operations management workplace. Look for MyOMLab Video in the margin next to these Solved Problems.

9. Animations that help students understand movement and processes shown in figures that might be difficult to grasp just by looking at static figures in the printed text. MyOMLab Animation appears in the margin next to figures that are animated.
10. New MyOMLab Supplement K, “Layout,” which presents techniques for analyzing layouts in service as well as manufacturing settings.
11. Updated Managerial Practices, giving current examples of operations management to students.
12. New Learning Goals in Review at the end of each chapter, which highlights where each goal is addressed in the chapter and cross references them with a rich set of MyOMLab resources at the student’s disposal including Videos, Active Models, Tutors, OM Explorer, and POM for Windows.
13. Refreshed or added nearly 20 percent of the Problems, all of which are now fully coded for difficulty, arranged by major chapter heads, and represented in MyOMLab.
14. Major overhaul of references, located by chapter sequence at the end of the text.

Brief Contents
1 Using Operationsto Create Value 1
Supplement A Decision Making 29
Part 1 Managing Processes 49
2 Process Strategy and Analysis 49
3 Quality and Performance 95
4 Capacity Planning 135
Supplement B Waiting Lines 159
5 Constraint Management 177
6 Lean Systems 207
7 Project Management 237
Part 2 Managing Customer Demand 275
8 Forecasting 275
9 Inventory Management 317
Supplement C Special Inventory Models 359
10 Operations Planning and Scheduling 373
Supplement D Linear Programming 409
11 Resource Planning 437
Part 3 Managing Supply Chains 483
12 Supply Chain Design 483
13 Supply Chain Logistic Networks 511
14 Supply Chain Integration 543
15 Supply Chain Sustainability 577
Appendix Normal Distribution 599
References 601
Glossary 609
Name Index 623
Subject Index 627
Myomlab Supplements
Supplement E Simulation E-1
Supplement F Financial Analysis F-1
Supplement G Acceptance Sampling Plans G-1
Supplement H Measuring Output Rates H-1
Supplement I Learning Curve Analysis I-1
Supplement J Operations Scheduling J-1
Supplement K Layout K-1