Management Information Systems, Sixth Edition

Book Preface

LEARNING OBJECTIVES

It is likely that you are carrying or using an information system. This is so if you have an advanced mobile phone, a handheld electronic device, or a laptop computer. Information systems pervade almost every aspect of our lives. Whether you are withdrawing money from a bank’s automatic teller machine or surfing the Web on your cell phone, hardly a day goes by without our feeding data into, or using information generated by, an information system. In business especially, digital information systems generate most of the information we use. These systems have become essential to successful business operations.

When you finish this chapter, you will be able to:

• Explain why information technology matters.
• Define digital information and explain why digital systems are so powerful and useful.
• Explain why information systems are essential to business.
• Describe how computers process data into useful information for problem solving and decision making.
•  Identify the functions of different types of information systems in business.
•  Describe careers in information technology.
• Identify major ethical and societal concerns created by widespread use of information technology.

BRIEF CONTENTS
PART ONE THE INFORMATION AGE 1
Chapter 1 Business Information Systems: An Overview 5
Chapter 2 Strategic Uses of Information Systems 39
Chapter 3 Business Functions and Supply Chains 75
PART TWO INFORMATION TECHNOLOGY 115
Chapter 4 Business Hardware 119
Chapter 5 Business Software 157
Chapter 6 Business Networks and Telecommunications 193
Chapter 7 Databases and Data Warehouses 231
PART THREE WEB-ENABLED COMMERCE 265
Chapter 8 The Web-Enabled Enterprise 268
Chapter 9 Challenges of Global Information Systems 312
PART FOUR DECISION SUPPORT AND BUSINESS INTELLIGENCE 337
Chapter 10 Decision Support and Expert Systems 340
Chapter 11 Business Intelligence and Knowledge Management 376
PART FIVE PLANNING, ACQUISITION, AND CONTROLS 405
Chapter 12 Systems Planning and Development 409
Chapter 13 Choices in Systems Acquisition 443
Chapter 14 Risks, Security, and Disaster Recovery 473